Sundes Luxury Stays may at any time review or modify these Terms by updating this publication. You are subject to such revisions and modifications, so we recommend that you visit this page to review the most current Terms from time to time. Sundes Luxury Stays reserves the right, without prior notice and for any reason, to modify or delete the content of this Site, suspend or terminate the operation of the Site and deny access to any user to all or part of this Site.
Must assume that all texts, graphics, interfaces, photographs, trademarks, logos, sounds, illustrations and computer codes (collectively, “Content”), including, among others, the design, structure, selection, coordination, expression, ” appearance and feel “and the provision of such Content, content on the Site is owned or licensed by Luxury Retreats, and is protected by copyright and trademark laws, and various other intellectual property rights and unfair competition laws.
You can download the Content displayed on this Site only for personal, non-commercial use. You must keep all notices of intellectual property and other proprietary notices in the downloaded Content. You may not reproduce, republish, publish, publicly display, transmit or distribute any Content unless expressly permitted in these Terms or elsewhere on the Site.
You agree to defend, indemnify and hold harmless Sundes Luxury Stays their respective directors, officers, employees and agents from all claims, losses, liabilities, claims or expenses, including attorneys’ fees, against Sundes Luxury Stays by third parties, party due a / o in connection with your use of the Site.
Additional rules and conditions
Independent terms and conditions will apply, including your cancellation rights, if applicable, to your reservation and purchase of goods and services related to the trip you select. Read these terms and conditions separately carefully. Any violation of these additional terms and conditions may result in the cancellation of your reservation (s) or the loss of any money paid for such reservation (s).
These Terms shall be governed by the laws of Chile, regardless of the provisions on conflict of laws. You accept and submit to the exclusive jurisdiction of the courts located in Chile, in all questions and disputes arising out of your use of this site and this Agreement. The relationship between Sundes Luxury Stays and you will be independent contractors, and none of us or any of our respective officers, agents or employees will be held or interpreted as partners, joint ventures, fiduciaries, employees or agents of the other. If it is determined that any part of these Terms is invalid or not enforceable in accordance with applicable law, including warranty disclaimers and limitations of liability set forth above, the invalid or non-applicable provision will be invalidated by a valid and enforceable provision. that corresponds more closely to the intent of the original provision and the rest of these Terms will continue in effect. You may not assign, transmit, subcontract or delegate your rights, duties or obligations hereunder.
Use of the site
You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms or that infringes the rights of Sundes Luxury Stays or others.
You also agree not to: (i) make false, speculative or fraudulent inquiries, requests or reservations; (ii) access, monitor or copy any content or information on this Site using any deep-link, page scraping, robot, spider or other automatic device, program, algorithm or similar process; (iii) take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure; (iv) use any device, software or routine to interfere with the proper functioning of the Site, any transaction that takes place on the Site or the use of the Site by another person; or (v) attempt to gain unauthorized access to the Site or any system or network connected to the Site through hacking or any other illegitimate means.
Without guarantees; Limitation of responsibilities
WHILE SUNDES LUXURY STAYS USES REASONABLE EFFORTS TO INCLUDE EXACT AND UP-TO-DATE INFORMATION ON THE SITE, SUNDES LUXURY STAYS MAKES NO WARRANTY OR REPRESENTATION REGARDING ITS ACCURACY. THE PROPERTIES, INFORMATION, PRODUCTS AND SERVICES PUBLISHED ON THIS SITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICE ERRORS. IN PARTICULAR, LUXURY WITHDRAWALS DOES NOT GUARANTEE THE ACCURACY AND DISCLAIMS ALL LIABILITY FOR ERRORS OR OTHER INACCURACIES RELATED TO THE INFORMATION AND DESCRIPTION OF THE VILLAS / HOUSES AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS SITE (INCLUDING, WITHOUT LIMITATION, THE PRICES, PHOTOGRAPHS , LIST OF SERVICES AND GENERAL DESCRIPTIONS OF PRODUCTS), WHOSE INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. IN ADDITION, SUNDES LUXURY STAYS EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICE ERROR IN THE SITE AND / OR IN PENDING RESERVATIONS MADE AT AN INCORRECT PRICE. IN SUCH CASE, YOU WILL HAVE THE OPTION TO MAINTAIN YOUR PENDING RESERVATION AT THE RIGHT PRICE OR CANCEL YOUR RESERVATION WITHOUT PENALTY. OWNERS AND OTHER PROVIDERS THAT OFFER TRAVEL OR OTHER SERVICES IN CONNECTION WITH THE SITE ARE INDEPENDENT CONTRACTORS AND NON-AGENTS OR EMPLOYEES OF SUNDES LUXURY STAYS.
SUNDES LUXURY STAYS AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, NON-COMPLIANCE OR NEGLIGENCE OF SUCH PROVIDERS OR FOR PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR OTHER DAMAGES OR EXPENSES ARISING FROM THEM. BY OFFERING TRAVEL PRODUCTS AND SERVICES LOCATED IN PRIVATE DESTINATIONS, LUXURY RETREATS DO NOT REPRESENT OR GUARANTEE THAT TRAVELING TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT RESPONSIBLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVELING TO SUCH DESTINATIONS.
In this policy, we use some terms that are defined as follows: A “Member” is any person who has registered an account with Sundes Luxury Stays “SLS”, including Suppliers and Guests. A “Provider” is someone who offers services (“Services to the Provider”) through lists published in the SLS Platform (“Listings”). A “Guest” is someone who reserves, or seeks to reserve, Services from the provider. “Accommodation” means vacation or other property. “Payment Services” means any payment processing service provided through or in connection with the use of a member of the SLS Platform.
Information we collect
There are three general categories of information that we collect.
1.1. Information that gives us
We collect information that you share with us when you use the SLS platform, to ensure the proper performance of the contracts between you and SLS, or between you and a provider. The provision of this information is necessary to use the SLS Platform and, without it, we will not be able to provide you with the services you request.
Account information. When you register to obtain an SLS account or send a request for accommodation reservation information, we need certain information, such as your name and email address.
Profile information To use certain functions within the SLS Platform, we may have to ask you to complete a profile, which may include your address and telephone number.
Other information related to authentication. To help create and maintain a reliable environment, and to the extent permitted by applicable laws, we may collect the identification you provide us (such as a photo of your identification issued by the government) or other authentication information.
Payment information. When you use payment services (such as when you book accommodation or an experience related to a trip through us or establish a provider relationship through us), we need certain financial information (such as your bank account or credit card information) to process payments and comply with applicable law. If you are a Provider, we may require additional information such as your identification or tax identification (where permitted by applicable law) and other proof of identification or verification to verify your identity, provide you with the Payment Services and comply with applicable law. If you are a guest, we can keep your financial information to help you book experiences related to travel with third parties.
Communications with SLS. When you communicate with SLS, we collect information about your communication and any information you choose to provide.
Other information. Otherwise, you may choose to provide us with information (such as your itinerary, food allergies, emergency contact information, travel preferences, and information about other guests accompanying you during your stay) when filling out a form, speaking, or communicating otherwise with an SLS Representative, conduct a search, update or add information to your SLS account, respond to surveys, participate in promotions or use other features of the SLS Platform.
1.2. Information that we automatically collect from your use of the SLS platform.
When you use the SLS platform, we collect information about the services you use and how you use them, even if you do not register to obtain an SLS account. We process this information for the activities and legal bases.
Information of use. We collect information about your interactions with the SLS Platform, such as the pages or other content you see, your villa searches, the reservations you have made, the experiences and activities you reserve with others through us, and other actions on the SLS Platform.
Information about the location. When you use certain features of the SLS Platform, we may collect different types of information about your general location (for example, IP address, zip code).
Registration data We collect registration information automatically when you use the SLS Platform, even if you have not created an SLS account or have not logged in. This information includes, among other things: details on how you have used the SLS Platform (even if you have clicked on links), IP address, access times, hardware and software information, device information, device event information (by example, faults, browser type), unique identifiers and the page you have seen or participated in before or after using the SLS Platform.
Information of the transaction. We collect information related to your transactions in the SLS Platform or transactions made through the SLS Platform, including the date and time, the amounts collected and other details related to the transactions.
1.3. Information we collect from third parties.
We may collect information that others provide about you when using the SLS Platform, or obtain information from other sources and combine it with the information we collect through the SLS Platform. SLS does not control, supervise or respond to how third parties that provide your information process your personal data, and any request for information related to the disclosure of your personal information to SLS must be directed to such third parties.
Thirdparty services. If you link, connect or log in to your SLS account With an external service (for example, Facebook, Twitter, Google), we can collect information about third-party services, such as your registration and profile information. This information varies and is controlled by that service or as authorized by you through your privacy settings in that service.
Background information. For certain Members in Chile, to the extent permitted by applicable laws, SLS may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of Chile, to the extent permitted by applicable laws, SLS may obtain the local version of records or checks from registered sex offenders. We may use your information, including your full name and date of birth, to obtain such reports. We will only collect this information when required by applicable laws or when necessary to ensure the proper performance of our services for you.
Other sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and / or partners and combine it with the information we have about you. For example, we may receive background check results or fraud warnings from service providers, such as identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities inside and outside the SLS Platform, including your interactions with our associated advertising networks. For example, if you book a restaurant reservation through SLS, the restaurant can send us information that you sent them, such as your dining preferences or dining activity. We may receive information about you and your activities inside and outside the SLS Platform through associations, or about your experiences and interactions of our associated advertising networks.
How we use the information we collect
We use, store and process information about you to provide, understand, improve and develop the SLS Platform, and to create and maintain a reliable and secure environment.
2.1. Provide, improve and develop the SLS platform.
It allows you to access and use the SLS Platform.
Contact you about your reservation requests, plan your stay in one of our villas and make and manage your reservations.
It allows you to communicate with other members.
Operate, provide, improve and optimize the SLS Platform and experience, such as performing analysis and conducting research.
Personalize or personalize your experience, among other things, by making accommodation suggestions, ranking search results or displaying ads based on your search or booking history, and the preferences you provide, or that are indicated by your search history and reserve.
Allows you to access and use the Payment Services, including collection of payments on behalf of a Provider.
Provide customer service.
Send service or support messages, such as updates, security alerts, and account notifications.
If you provide us with your contact information, we may use and store this information: (i) to facilitate your referral invitations, (ii) for fraud detection and prevention, and (iii) for any other purpose that you authorize at the time of collection.
We process this information given our legitimate interest in improving the SLS platform and the experience of our users with it, and to guarantee the adequate fulfillment of our contract with you.
2.2. Create and maintain a reliable and safe environment.
Detects and prevents fraud, spam, abuse, security incidents and other harmful activities.
Carry out investigations and risk assessments.
Verify or authenticate the information or identification provided by you (for example, to verify your accommodation address or compare your photo ID with another photo you provide).
Carry out controls against databases and other sources of information.
Comply with our legal obligations
Resolve any dispute with any of our users and enforce our agreements with third parties.
Enforce our Terms of service, member agreements and policies.
We process this information given our legitimate interest in protecting the SLS platform, verify and ensure proper compliance with our contract with you and comply with applicable laws.
2.3. Provide, customize, measure and improve our advertising and marketing.
Send you promotional messages, marketing, advertising and other information that may interest you based on your communication preferences (including information about SLS or campaigns and partner services, such as the services offered by the SLS affiliate).
Personalize, measure and improve advertising.
Manage referral programs, rewards, surveys, sweepstakes, contests or other promotional activities or events sponsored or administered by SLS or its third-party business partners.
Make a profile of your characteristics and preferences (depending on the information you provide, your interactions with our services and your search and booking history) to send promotional messages, marketing, advertising and other information that we think may be of interest to you for you.
We process this information given our legitimate interest in protecting the SLS Platform, to measure the proper performance of our contract with you and to comply with applicable laws.
Share and disclose
3.1. With your consent or where authorized by law.
We may share your information at your address or as you describe it on your behalf when you share it, for example if you, as a guest, have asked us to connect you to an outside provider or to buy services from an external provider on your behalf, in connection with your reservation (for example, an insurance provider or an activity provider), or if you, as a Provider, have agreed to allow us to market your Accommodation through, or refer you to, the platform of a third party. In these situations, you are authorizing SLS to disclose to these third party providers the information required to reserve them and receive the relevant services from them. This could include special preferences or requests, and any additional information for the guest. These third-party vendors are not controlled by SLS and the personal information shared with them is subject to their privacy policies and practices.
We may also share certain contact details about you, such as your name, email and past reservations in SLS, to other companies and business partners of SLS, which may then send you marketing communications about products or services that may be of interest to you.
3.2. Share between suppliers and guests.
When you as a Guest submit a reservation request, certain information about you may be shared with the Provider to coordinate the reservation, such as your name, contact information and arrival date.
When you, as a provider, have a confirmed reservation, certain information about you may be shared with the guest to coordinate the reservation, such as your full name, telephone number and accommodation address.
It is necessary to share this information to provide the Guests with our services, and we do not share your billing and payment information with other Members.
3.3. Reviews, listings and other public information.
The SLS Platform publishes information that is visible to the general public. For example:
The Public Publications pages are publicly visible and include information such as the approximate or exact location of the Accommodation, the description of the List, the availability of the calendar and any additional information that the Supplier decides to share.
After completing a reservation, Guests can write reviews that can appear publicly on the List pages (and other pages on which we can market Accommodation) with their name, last initial and general location.
If you submit content in our blog, in a public forum or in a social media publication, or use a similar function in the SLS platform, that content is publicly visible.
The information that you share publicly on the SLS platform can be indexed through third-party search engines. If you change your configuration or your public content, these search engines may not update your databases. We do not control the practices of third-party search engines, and may use caches that contain your outdated information.
3.4. Service providers.
We use a variety of external service providers to help us provide services related to the SLS platform and ensure that we can provide our services in an appropriate manner. For example, service providers can help us to: (i) verify or authenticate their identification, (ii) verify information against public databases, (iii) help us with background checks, fraud prevention and risk assessment, or ( iv) provide customer service, advertising or payment services. These providers have limited access to your information to perform these tasks on our behalf, and are required by contract to use it in accordance with this policy.
3.5. Additional services by providers.
Providers may use the third party services available through the SLS Platform to help them manage their Accommodation or provide additional services, such as cleaning services, insurance or activity providers. Providers may use features on the SLS platform to share information about the guest (such as the guest’s arrival and departure dates, name, telephone number and anonymous email address) with that external service provider for the purpose of coordinating the stay. , administer the Accommodation or provide other services.
3.6. Security and compliance with the law.
We will try to notify members about these requests unless: (i) the notice is prohibited by the legal process itself, by court order we receive or by applicable law, or (ii) we believe that providing a notice would be useless, ineffective , create a risk of injury or bodily harm to an individual or group, or create or increase the risk of fraud in the ownership of SLS, its members and the SLS Platform (collectively, “Risk Scenarios”). In cases where we comply with legal requests without prior notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we no longer have a legal prohibition to do so and that risk scenarios do not apply.
3.7. Corporate affiliates
To help us provide the SLS platform, we can share your information within our corporate family of companies (financial and non-financial entities) that are related by common ownership or control. In addition, we share your information with our affiliates to support, integrate, promote and improve the SLS Platform and the services of our affiliates. Our affiliates include other Luxury Retreats companies.
We can show parts of the SLS Platform (for example, your Listing page) on sites operated by SLS business partners, using technologies such as widgets or APIs.
3.9. Fiscal authorities.
In the jurisdictions where we facilitate the collection and shipment of occupancy taxes, the Suppliers and Guests expressly authorize us, without prior notice, to disclose data of Suppliers and Guests and other information related to them or their transactions, reservations, Accommodation and occupancy taxes. . to the relevant tax authority, including, among others, the name of the supplier or guest, the addresses, dates and amounts of the transactions, the tax identification numbers, the amount of taxes received (or owed) by the suppliers of the guests and the contact information.
3.10. Business transfers.
3.11. Aggregated data
We may also share aggregate information (information about our users that we combine so that we no longer identify or reference an individual user) and other unidentified information for industrial and market analysis, regulatory compliance, demographic profile, marketing and advertising, and other purposes. commercial.
Other important information
4.1. Analyzing your communications
We can review or analyze your communications in the SLS Platform for the purposes of fraud prevention, risk assessment, regulatory compliance, research, product development, research and customer service. For example, as part of our fraud prevention efforts, we scan and analyze messages to hide contact information and references to other websites. In some cases, we can also scan, review or analyze messages to debug, improve and expand product offerings. We use automated methods where reasonably possible. However, sometimes we may need to manually review some communications, such as fraud investigations and customer service, or evaluate and improve the functionality of these automated tools. We will not review, scan or analyze your communications to send you marketing messages from third parties, and we will not sell reviews or analyzes of these communications.
These activities are carried out based on the legitimate interest of SLS in guaranteeing compliance with applicable laws, preventing fraud, promoting safety and improving and guaranteeing the adequate performance of our services.
4.2 Linking third party accounts.
You can link your SLS account with your account in a third-party social network service. When you create this link:
The information you provide us with the linking of your accounts can be stored, processed and transmitted for the purposes of fraud prevention and risk assessment; Y
The publication and display of the information you provide to SLS through this link is subject to any of its configurations and authorizations on the SLS platform and the third party site.
We only collect your information from linked third party accounts to the extent necessary to ensure proper compliance with our contract with you, or to ensure that we comply with applicable laws or with your consent.
4.3 Google Maps / Earth.
Partners and integrations of third parties
The SLS Platform may contain links to websites or third-party services, such as third-party integrations, co-branded services or third-party brand services (“Third-Party Partners”). SLS does not own or control these Third Party Partners and when you interact with them. These third-party partners will have their own rules about the collection, use and disclosure of information. We recommend that you review the privacy policies of the other websites you visit.
6.1. Managing your information
You can access, update and correct most of your basic personal information by logging into your SLS account and reviewing your configuration and profile. Where permitted by applicable law, you may request written copies of your personal information held by us. In some cases and where permitted by law, we may charge you a fee that will be disclosed to you before we comply with your request. You are responsible for keeping your personal information up-to-date.
6.2 Data retention and account cancellation.
Generally, we retain your information for as long as necessary to provide you with the SLS Platform, or for as long as your account is active. If you no longer want us to use your information to provide you with the SLS Platform, you can cancel your account or ask us to delete your personal information. To cancel your SLS account, contact us. If you cancel your account or request the deletion of your personal information, please note that:
Information that you have shared with others (such as list reviews) can still be publicly visible on the SLS platform in association with your first name, even after your SLS account is canceled.
Some copies of your information (for example, registration records) may remain in our database, but are disassociated from personal identifiers.
Because we maintain the SLS platform to protect against accidental and malicious loss and destruction, residual copies of your information may not be removed from our backup systems for a limited period of time.
SLS may retain certain information to the extent necessary to comply with its legal obligations.
SLS may retain certain information as necessary for its legitimate business interests, such as the detection and prevention of fraud, the improvement of user safety and the defense of legal claims. For example, if SLS deletes a user account for fraud or user security reasons, SLS may retain certain information from that account to prevent that user from opening a new SLS account in the future.
6.3 Withdrawal of consent.
In some jurisdictions, the applicable law may grant you the right to withdraw the consent you previously submitted to SLS to process your information and to terminate your use of the SLS Platform by canceling your account as described in this section. In addition, you may have the right to limit the ways in which we use your personal information.
6.4 Data portability.
In some jurisdictions, the applicable law may grant you the right to request a copy of your personal information that you have provided to us and / or request that we transfer that personal information to another service provider. In such cases, and in accordance with our legal obligations, we will provide you or the service provider with the information in a structured and commonly used format.
6.5 Restrict the processing.
In certain extraordinary circumstances (for example, when you believe SLS does not have accurate information about you) and in accordance with applicable law, you may request that SLS temporarily restrict the use of your personal information for a limited period of time until the extraordinary circumstance of that justified the restriction ends.
6.6 Objection to processing (including automated decision making).
In some jurisdictions, the applicable law may grant you the right to require SLS not to process your personal information for certain specific purposes, such as profiling or marketing.
6.7 Exercise of lodging rights and complaints.
If you would like more information about, or exercise any of, the rights described in this Section 6, please contact us at email@example.com. We may ask you to verify your identity before taking other action on your request. You have the right to file complaints about the data processing activities carried out by SLS with the competent data protection authorities.
7.1 Service providers.
When you use the SLS platform, you authorize us to transfer, store and process your information in other countries. The laws in these countries may differ from the laws applicable to the place where you live. By using the SLS Platform, you agree to transfer your data to these countries.
We are continually implementing and updating administrative, technical and physical security measures to help protect your information against unauthorized access, loss, destruction or alteration.
Last update: September 2018
A cookie is a small data file that is transferred to your device (for example, your phone or your computer). For example, a cookie could allow us to recognize your browser, while another cookie could store your preferences. There are two types of cookies used in the SLS platform: (1) “session cookies” and (2) “persistent cookies”. Session cookies usually expire when you close your browser, while persistent cookies remain on your device after you close your browser, and can be used again the next time you access the SLS platform.
Why SLS uses these technologies
We use these technologies for several purposes, such as:
To enable, facilitate and speed up the operation and access to the SLS Platform.
To better understand how to navigate and interact with the SLS Platform and improve the SLS Platform.
To serve you personalized advertising (on the SLS platform and on third-party websites).
To show you content (for example, advertisements) that is most relevant to you.
To monitor and analyze the performance, performance and effectiveness of SLS Platform and SLS ads.
To enforce the legal agreements that govern the use of the SLS platform.
For detection and prevention of fraud, and investigations.
For the purposes of our customer support, analysis, research, product development and regulatory compliance.
We can also allow certain business partners to place these technologies on the SLS platform. These partners use these technologies to (1) help us analyze how you use the SLS Platform, for example, by noting the third party services from which you arrived, (2) market and publicize SLS services on the SLS Platform and third party websites , (3) help us detect or prevent fraud or perform risk assessments, or (4) collect information about your activities on the SLS platform, other sites and / or the ads you have clicked on. For example, to help us better understand how people use the SLS platform.
Third parties may also use such tracking technologies to post advertisements that they believe may be of interest to them and to measure the effectiveness of their advertisements both on the SLS platform and on other websites and online services. The orientation and advertising cookies we use may include Google, Facebook, Microsoft and other advertising networks and services that we use from time to time.
Third-party social supplements
The SLS platform can use social supplements provided and operated by third parties, such as the Facebook Like button. As a result of this, you can send to a third party the information you are viewing in a certain part of the SLS Platform. If you have not logged in to your account with the third party, the third party may not know your identity. If you have logged into your account with a third party, it is possible that the third party may link the information or actions on your interaction with the SLS Platform to your account. Check third-party privacy policies for more information about their data practices.
Flash cookies work differently than browser cookies, and cookie management tools available in a web browser do not eliminate flash cookies. For more information on how to manage flash cookies, you can visit the Adobe website and make changes to the Global Privacy Settings Panel.
Your mobile device can allow you to control cookies through its configuration function. See the manufacturer’s instructions for your device for more information.
If you choose to reject cookies, some parts of the SLS Platform may not work as expected or may not work at all.